Shipping Policy

Thank you for shopping with Southern Lane Studio. This Shipping Policy explains how orders are processed and delivered.

Order processing

Orders are typically processed within 1 to 3 business days after payment is confirmed. During busy periods, promotions, or holidays, processing times may be longer.

Shipping locations

We currently ship across Australia and to selected international destinations. Shipping availability may vary depending on your location and the items ordered.

Estimated delivery times

Estimated delivery times shown at checkout are approximate only. Actual delivery times may vary due to courier operations, customs, weather conditions, or other external delays.

Shipping fees

Shipping rates are calculated at checkout based on destination, shipping method, and order contents. Free shipping promotions may be offered from time to time under specific conditions.

Tracking

Where available, tracking details will be sent by email after your order has been dispatched.

Incorrect address details

Please ensure all shipping information is correct before completing your purchase. We are not responsible for delays or delivery issues caused by incorrect or incomplete address details supplied by the customer.

Lost or delayed parcels

If your order is delayed or appears lost, contact us at support@southernlanestudio.com.au. We will assist by contacting the shipping provider where appropriate.

Customs and duties

For international orders, customs duties, taxes, and import charges may apply. These charges are the responsibility of the customer unless otherwise stated at checkout.

Split shipments

Some orders may be shipped in separate parcels depending on product availability, warehouse allocation, or packaging requirements.

Contact

For shipping questions, contact support@southernlanestudio.com.au.