Privacy Policy

Southern Lane Studio respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit or make a purchase from our website.

Information we collect

We may collect personal information including your name, billing address, shipping address, email address, phone number, payment details, order history, IP address, device information, and website usage data.

How we collect information

We collect personal information directly from you when you place an order, contact us, subscribe to emails, create an account, or otherwise interact with our website.

We may also collect information automatically through cookies, analytics tools, pixels, and similar technologies.

How we use your information

We may use your personal information to:

• process and fulfil your orders
• provide customer support
• send order confirmations and shipping updates
• improve our website, services, and customer experience
• detect and prevent fraud or misuse
• send marketing communications where permitted
• comply with legal and regulatory obligations

Sharing your information

We may share your information with trusted service providers such as payment processors, logistics partners, website hosting providers, technology services, analytics providers, and professional advisers where reasonably necessary to operate our business.

We may also disclose personal information where required by law or lawful request.

International processing

Some of our service providers may process or store information outside Australia. Where this occurs, we take reasonable steps to ensure that your information is handled appropriately.

Cookies

We use cookies and similar technologies to improve website functionality, analyse traffic, remember preferences, and support advertising and remarketing activities. You can manage cookies through your browser settings.

Data security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of internet transmission or electronic storage is completely secure.

Access and correction

You may request access to the personal information we hold about you and request correction of inaccurate or outdated information by contacting us.

Marketing communications

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Contact

If you have questions about this Privacy Policy, please contact us at support@southernlanestudio.com.au.